Privacy Policy 

 

Rocky Top Total Roofing & Metal Rivers Gutter Co

Last Updated: March 1, 2026

Rocky Top Total Roofing LLC, doing business as Metal Rivers Gutter Co (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our services.

1. Information We Collect

When you contact us through our website or request services, we may collect the following personal information:

• Contact Information: Your name, email address, phone number, and physical address
• Project Details: Information about your roofing or gutter service needs

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide estimates
• To schedule and perform roofing and gutter services
• To communicate with you about your project
• To send invoices and process payments
• To improve our services and customer experience

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. This helps us improve our site and services. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site.
• Facebook Pixel: We may use the Facebook Pixel to measure the effectiveness of our advertising campaigns and deliver more relevant ads to you on Facebook and other platforms.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. You can manage your Facebook ad preferences in your Facebook account settings.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We do not share your information with subcontractors, suppliers, or other third parties except as required by law or to protect our legal rights.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of receiving marketing communications

To exercise any of these rights, please contact us using the information provided below.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Contact Us

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your CCPA rights, please contact us using the information above.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.